Terms of Service — MAMÁ

Last updated: 27 September 2026

These Terms of Service ("Terms") govern your use of MAMÁ, the web app (https://panel.mama.suils.es) and mobile apps (Android/iOS), provided by Nordic Byte LTD, a company registered in England and Wales (company number 16978110), registered office at 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom ("Nordic Byte", "we", "us"). By creating an account or using MAMÁ, you agree to these Terms, our Privacy Policy and our Medical Disclaimer, all of which form part of the same agreement.

If you do not agree, do not use MAMÁ.

1. What MAMÁ is

MAMÁ is a personal wellbeing app with an AI advisor that can operate in different modes (emotional advisor, habit coach, health diary and general chat). It lets you track goals, tasks, mood, anxiety, sleep, symptoms, a medical profile and mental-health questionnaires, and set reminders. MAMÁ is not a medical device, does not diagnose conditions, and does not replace professional healthcare. The advisor is an automated AI, not a person and not a health professional: it can make mistakes, and you stay responsible for your own decisions, so use your own judgement and common sense. See the Medical Disclaimer.

2. Eligibility

You must be at least 18 years old to create an account and use MAMÁ. By registering, you confirm you meet this requirement.

3. Your account

You are responsible for keeping your login credentials confidential and for all activity under your account. Tell us immediately at info@nordicbyte.co.uk if you suspect unauthorised access.

4. Subscription, trial, billing and renewal

MAMÁ offers a paid subscription, billed and processed by Stripe. Prices, currency and billing period (monthly/annual, as applicable) are shown before you subscribe.
If a free trial is offered, it converts automatically into a paid subscription at the end of the trial period unless you cancel before it ends. The specific trial length and any card requirement will be shown at sign-up.
Subscriptions renew automatically at the end of each billing period, at the price then in effect, until cancelled. We will give you reasonable advance notice of any price increase before it applies to your next renewal.
Payment is processed entirely by Stripe; we do not store your full card details.

5. Cancellation

You can cancel your subscription at any time from within the app (Settings → Subscription). Cancellation takes effect at the end of your current paid period — you keep access until then, and you will not be charged again afterwards. Cancelling does not automatically delete your account or data; to do that, use the separate "Delete account" option or contact info@nordicbyte.co.uk.

6. Right of withdrawal (14-day cooling-off period) and digital content

If you are a consumer in the United Kingdom, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 give you the right to cancel your subscription within 14 days of subscribing, for a full refund, without giving a reason. If you are a consumer in the European Union, an equivalent right applies under EU consumer protection law (Directive 2011/83/EU on consumer rights and, for digital content/services, Directive (EU) 2019/770).

How this interacts with digital content delivered immediately: MAMÁ is digital content/a digital service that we can start supplying to you as soon as you subscribe. Under both UK and EU rules, you lose the 14-day right to cancel only if all of the following are true:

You expressly asked us to start providing the subscription immediately, before the 14 days are up; and
You expressly acknowledged, before that supply started, that you would lose your right to cancel once it started; and
We have actually started supplying the service to you.

We ask for this express request and acknowledgement at checkout, as a separate, clearly worded step — it is not bundled into agreeing to these Terms. If you did not give this express consent and acknowledgement, your 14-day right to cancel for a full refund remains available even though you are already using the app.

To exercise this right, tell us clearly (email to info@nordicbyte.co.uk, stating your intention to cancel) within 14 days of subscribing.

7. Refunds outside the 14-day window

Outside the cooling-off period described above, subscription fees are generally non-refundable for the remainder of the current billing period once you cancel, except where required by applicable law (for example, a faulty or misdescribed service) or where we decide, at our discretion, to make an exception.

8. Acceptable use

You agree not to:

Use MAMÁ for any unlawful purpose, or to harass, abuse or endanger others.
Attempt to reverse-engineer, scrape, or interfere with MAMÁ's systems or security.
Share your account with others or resell access to MAMÁ.
Use the AI assistant's output as, or in place of, professional medical, psychological or emergency advice (see Medical Disclaimer).
Upload content that is illegal, infringes someone else's rights, or that falsely impersonates a real emergency contact without that person's knowledge.

We may suspend or terminate accounts that breach this section.

9. Emergency contact feature

If you configure an emergency contact, you authorise us to contact that person, using the details you provide, if our crisis-detection safeguards indicate a risk to your safety. You are responsible for making sure the details you provide are accurate and that the person is appropriately informed that you have listed them.

10. Intellectual property

MAMÁ's software, design, branding and AI configuration belong to Nordic Byte LTD or its licensors. You keep ownership of the personal content you enter (goals, notes, check-ins, conversations); you grant us a limited licence to process it solely to provide the service, as described in the Privacy Policy.

11. Disclaimers and limitation of liability

MAMÁ is provided "as is". To the maximum extent permitted by law:

We do not guarantee that MAMÁ will be uninterrupted, error-free, or free of AI mistakes.
We are not liable for decisions you make based on the AI assistant's output. See the Medical Disclaimer, which takes priority over anything in these Terms that might conflict with it.
Our total liability to you for any claim arising from these Terms or your use of MAMÁ is limited to the amount you paid us in the 12 months before the claim arose, except for liability that cannot be limited by law (for example, death or personal injury caused by our negligence, or fraud).

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including your statutory rights as a consumer.

12. Changes to the service or these Terms

We may update MAMÁ and these Terms from time to time. If a change materially reduces your rights or increases your charges, we will notify you in advance and, where required by law, give you the chance to cancel before it takes effect.

13. Governing law and jurisdiction

These Terms are governed by the laws of England and Wales. If you are a consumer resident in the EU or elsewhere, this choice of law does not deprive you of any mandatory consumer protection you are entitled to under the law of your country of residence. Disputes are subject to the non-exclusive jurisdiction of the courts of England and Wales, without prejudice to your right, as a consumer, to bring proceedings in the courts of your own country of residence where applicable law gives you that right.

14. Contact

Nordic Byte LTD — info@nordicbyte.co.uk 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom